Rowan Court receives glowing CQC report.

Rowan Court Care Home in Newcastle-under-Lyme was recently inspected by the Care Quality Commission (CQC) on a two-day unannounced visit. The CQC has rated Rowan Court as Good In All Categories.

While the CQC inspectors were at Rowan Court, they spoke to staff, residents and visitors about life at the home.

Residents told the CQC they felt safe in the home and staff were always on hand, “[The] doors are coded and there are always carers around to help with anything at all.” Another resident told the CQC, “There are enough staff around, and due to my medical history, they are always popping in to check on me.” Relatives also told the inspectors, “The staff are all friendly and pleasant. Very caring and always make time for you with a smile on their faces.”

The report evidenced how residents receive support in maintaining a balanced diet and could choose their meals and drinks. One resident said, “The food is very good. I have to have a special diet, and I discussed with the chef my requirements.”

The CQC focus on Rowan Court Care Home’s residents well-being showed residents feeling valued, and they described being fully involved in how the home is run. They told the CQC, “I sometimes help out on reception answering the phone which I like doing, and I feel helpful.”

Quotes from residents on activities and pastimes compliment the range and choice of ways they were able to spend their time. Some residents even told the CQC to, “View our adventures on our Facebook page!” The inspectors viewed Rowan Court’s social media activity and saw residents enjoying arts and crafts, events and the resident’s choir practising its Christmas performance.

Staff told inspectors how they volunteered their time to support outings and used innovative approaches to ensure everyone could participate. One staff member said, “We have just completed a five-week run of days out to Blackpool, we took 28 people who wanted to go. For those unable to manage the journey, we did a virtual tour in the cinema room and had fish and chips.” A relative went on to tell the CQC that their relative’s experience of the trip to Blackpool was wonderful and staff highlighted the importance of the virtual tour which meant everyone could feel part of the fun even though they were unable to make the journey.

Overall, residents told the CQC they had become more active and were able to develop their interests since moving into the home. They also said they were kept very busy with plenty of choice in things to do.

Home Manager, Jacinta Greatrex, is delighted with the result. She said, “We are all delighted with our CQC report. Our residents are at the heart of everything we do here at Rowan Court. All of the staff team have worked tirelessly over the last 12 months to provide a person-centred, high-quality service and this report highlights the hard work, commitment and dedication from our staff to our residents. I am so proud of everything that we have achieved.”

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