Healthcare watchdog awards Good In All Categories to Acacia Mews
Acacia Mews Care Home, Hatfield have recently been inspected by the Care Quality Commission (CQC). The staff and residents at the home are excited to share the news that the CQC has rated the home as Good In All Categories.
Inspectors from the healthcare regulator spent two days at Acacia Mews, talking to staff, residents and visitors.
Residents told the CQC, “There’s no problem or difficulties here, I have a bell and this round my neck (pendent) I have very rarely used it, because they keep popping their heads in and out anyway to check if I’m ok”, “I’m very safe here, I have been here so long now, to me it’s like living with my own family.” And “Everyone seems to respect each other here, all very polite, I think they do genuinely care about me, they have a chat with me when they can, make sure I have my newspaper every day, they really are very kind.”
It was noted in the CQC report that staff knocked on residents’ doors before entering, to respect their privacy, dignity and independence. One person said, “If I leave my door slightly ajar, they know anyone is welcome, if it’s closed, they know I don’t want to be disturbed and they adhere to that.”
In regards to the activities provided by the staff, one resident told the CQC, “I like to watch sports on TV, I don’t mind the musical entertainment, there are books scattered about and I like to read the daily newspapers, that keeps me occupied.”
Regional Manager for Acacia Mews, Marius Feeney, was delighted with the result. He said: “I am so pleased for both the residents and staff at Acacia Mews Care Home that they have again achieved CQC Good In All Categories again this year. This is a true reflection of the great care provided by all the staff of the home. Well done to everyone involved!”
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